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Returns & Shipping


RETURNS

You must contact us for authorisation before returning any items within 14 days from the day you receive your goods. Accordingly, please email us at mail@chambressweden.eu quoting:

• order number
• name (first & sir name)
• email address
• the item you wish to return
• the reason for the return

 

Please also let us know in your email whether you would like a refund or an exchange.

Any goods returned without prior authorisation may, in our discretion, be returned to the sender and the Chambres “Returns, Refunds & Exchanges Policy” will cease to be available in respect of such goods.

Goods must be received by us in our studio within 14 days of your authorisation being granted.


Goods being returned must be returned:

- in their original condition
- unused
- undamaged
- unsoiled
- unaltered
- with all tags in place

All Chambres packaging and boxes, and all other things included in your purchase should be included with your return, unmarked and undamaged and are deemed part of the goods.

We will not accept returns of any non-faulty items that have been worn and advise all customers to check garments thoroughly upon delivery before disposing of any original packaging. Please make sure goods are properly packed to avoid damage.

Please note that it is your responsibility to cover postage costs for returns. You should ensure that the goods are fully insured as proof of normal posting does not cover goods that are lost or damaged in transit.

We are not obliged to accept returns that do not meet the above procedure. In such a case, we may send the products back to the customer or require the customer to arrange for their collection from us, in each case at the customer's cost.

 

Returne Adress 

PAKIPOINT OÜ
Pärnu mnt 142
11317 Tallinn
Estonia
phone: +372 50 84848
email: info@pakipoint.ee

Important:

Mark your parcel Att Chambres

Please email your tracking number so we can follow your parcel. exchange@chambres.se

 Refund .

Subject to compliance with the above returns procedure and unless you have asked for an exchange, we will refund to you the price for the returned purchased products, within 14 days of receiving the products back at our studio.

Your refund will be credited to the original payment card. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times. We will email you with notification upon completion of your refund.

Shipping fees cannot be refunded.

 EXCHANGES

Subject to compliance with the above returns procedure and to stock availability, we will exchange items for another item or items within the range specified by you in the email of request for authorisation for return referred to above.

Where there is difference in price between the exchanged products and the returned products, you must pay the difference, using the original payment card before we are obliged to supply the exchanged products, or we will refund to you the difference in accordance with the refund policy above, less any applicable deductions.

SHIPPING

SWEDEN

Standard:
PostNord 
120 SEKDelivery time 5-7 days.

Express Shipping: 
DHL 300 SEK Delivery time 2 days. 

Free standard shipping on all orders above 2000 SEK.

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EUROPE

Standard:
PostNord 
150 SEK. Delivery time 5-7 days.

Express Shipping:
DHL 300 SEK Delivery time 2 days. 

Free standard shipping on all orders above 2000 SEK.

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OUTSIDE EUROPE

Standard:
PostNord 
298 SEK
Delivery time 7-10 days. 

Express Shipping:
DHL 500 SEK 
Delivery time 2 days.